STEP Service Assurance Guidelines
- All courses support the development priorities and policies of the
Children, Young People and Families Directorate and Birmingham City Council in achieving continuing service improvement.
- Information on practicalities of courses:
- Initial information on courses will be made available to managers/Headteachers in good time for planning.
- Relevant and timely information/advice will be available to help to make a decision on the right course/development activity.
- Clear confirmation and full joining instructions will be received by participants at least 10 days prior to commencement of course (working days).
- Alternative provision or a future date will be made available if your course is not running.
- Access to follow-up training, development or support is available.
- Fair charging - our courses and services will be fairly costed and aim always to provide value for money.
- We will provide good quality course materials in terms of content, relevance and presentation.
- Effective use will be made of training resources.
- All training frameworks, packages and courses will promote service improvement, equality of opportunity and management of diversity.
- Services will be delivered by trainers and training administrators with appropriate experience, depth of knowledge, expertise and skill level.
- Administration will be undertaken by a team who understand the context of the service they provide.
- We will undertake timely, accurate, proactive and helpful administration of each programme.
- Training will be accredited to national standards where appropriate.
- Training and advice will take into account current research and/or inspection evidence.
- We will work on your behalf to promote effective partnerships with providers.
- We will carry out individual consultation/visits to ensure bespoke packages/services meet your needs.
- We will take Steps to promote Birmingham's position nationally.
- We will identify potential funding sources to allow us to maximise service delivery.
- We will follow-up problems and resolve them for the future.
- We will develop effective monitoring and evaluation systems and act on user feedback to inform future provision.
- We will undertake systematic service planning and reviews in STEP.
- We will respect the diverse nature of our customers.
|
