This page provides a complete alphabetical list of STEP Training and Development courses.  If you know the course you are looking for click its initial letter below.

Additional Behaviour Management Techniques Assertiveness – The Answer to ‘Why Do I Say Yes When I Really Mean No'!
Basic Counselling Skills Brain Gym Briefings and Personnel Policies Building Constructive Work Relationships Business English
Certificate in Management – Level 3 Core Induction Refresher Briefings for Managers in the Children, Young People and Families Directorate Counselling in the Workplace Customer Service
Decision Making and Problem Solving Diploma in Management – Level 4 Diploma in Public Service Leadership – Level 4
Effective Practice for Personal Assistants Effective Communication with Young People Employment Law Update (Including Contracts of Employment) Equal Opportunity and Diversity Awareness Executive Over the Phone Coaching in Managing Difficult Conversations
Fraud Awareness Training
G
Higher Level Teaching Assistants Healthy Eating
Induction and Orientation Induction: Managing People - The Induction Process Introduction to Job Application and Interview Skills Investigation Skills
J
K
Learning Styles Learning to Value and Manage a Diverse Workforce
Management Briefings - enquiries to Communications Team on 303 2375 Management Development - 360 Degrees Feedback Managing and Developing Staff Performance Managing Attendance – Effective Return to Work Interviews Managing Complex Personnel Issues Managing Conflict Situations Managing the School Office Managing Yourself in the Workplace Mentoring and Coaching Mentoring and Play (MAP) Media Training Mediation Skills Mentoring ‘Mindboost’ – Making the Best Use of Your Brain Minute and Note-taking
N
O
Performance and Development Review Personal Safety at Work Personnel Policies in Practice Planning for Retirement Political Sensitivity Power to Dismiss Presentation Skills – Getting Your Message Across Presenting Management Cases Professional Development for Class Based Support Staff Professional Development Portfolio - Framework Project Management
Q
Recruitment and Selection – 3 day Recruitment and Selection – 1 day Refresher
School Secretaries' Induction Senior Lunchtime Supervisors Social Language and Self Esteem Social Language - Skills for Emotional Literacy Staff Review – Training Needs Analysis Stress Management Programme Swimming – Effective Assistance with Swimming
Teachers Pre-Retirement Seminar Teaching Assistants Induction Programme Team Briefings and Structuring Staff Meetings Team Development Telephone, Customer Service and Administration Skills The Internal Consultant Role The Reflective Practitioner Time Management Tony’s Staff Talkshops
U
Vocational Qualifications for Support Staff
Working with Schools in the 21st Century Writing Professional and Effective Reports
X
Y
Z