Title
|
Duration
|
Target
Candidates / Information
|
|
Craft
Trainer
|
2 Days
|
Anyone
responsible for carrying out “on the job”
training: This course will be carried out to the standards required by
the Hotel and Catering Training Board for the Certificate of
Competence in Craft Trainer award.
|
|
Basic
Health & Safety
|
1 Day
|
Unit
supervisors: Basic health and safety techniques and
information for unit supervisors.
|
|
Recruitment
& Selection
|
Catering:
3 Days
Cleaning:
2 days
|
Anyone
required to interview and recruit staff: Courses are
designed to ensure staff carry out recruitment and selection
within City Council Policies.
|
|
Recruitment
& Selection. (Refresher)
|
1 Day
|
Anyone
required to interview & recruit staff: Refresher
course for previously trained staff.
|
|
Conflict
and Aggression
|
1 Day
|
Secondary
School Unit Supervisors: How to deal with difficult
situations in the work place.
|
Title
|
Duration
|
Target
Candidates / Information
|
Customer
Care
|
1 Day
|
Every staff
member: The course enables staff to understand the
importance of customers.
Available for teams to participate and obtain a unit
Customer Care Certificate.
|
Catering
Induction
|
1 Day
|
Every newly
appointed General Assistant: Should be attended within 8
weeks of starting and covers aspects of the job, Health
& Safety and Pay & Conditions.
|
Safe
Catering
|
1 Day
On site
|
Every
member of Catering Staff: Designed by the Environmental
Health Department to ensure staff have a knowledge of
H&S within the kitchen environment.
|
Basic Food
Hygiene
|
1 Day (over
2 days)
|
All
catering staff: An essential course for all food handlers
followed by a multiple-choice exam and recognised
certificate if successful.
|
Intermediate
Food Hygiene
|
3 Days
|
Every
Catering Supervisor: Change to Food Hygiene Regulations
means that Catering Supervisors need a greater knowledge to
become effective managers.
|
Assistant
in Charge
|
10 Days
|
New As
in C and those requiring refreshment: To ensure As in C
are fully conversant with Direct Services’ catering
policies and procedures.
|
Computer
Training
|
3 Days
|
Catering
Sups, DCS, DC: Introduction to Computers, software and
certain Direct Services paperwork returns.
|
Food Prep
and Cooking. (NVQ 2)
|
3 Terms
(1day/wk)
|
Catering
Supervisors / Deputy Cat Sups and Deputy Cooks: Enables
staff to obtain a recognised qualification.
|
Supervisory
Management (NVQ 3)
|
3 Terms
(1day/wk)
|
Catering
Supervisors: Designed to enhance the skills of catering
supervisors and give them a recognised qualification with
workplace assessment.
|
Leading a
Catering Team
|
1 Day
|
Newly
appointed Catering Sups and As in C: Basic management
training.
|
Title
|
Duration
|
Target
Candidates / Information
|
|
Cleaning
Induction
|
1 Day
|
Every newly
appointed cleaner: Should be attended within 8 weeks of
starting and covers aspects of the job, Health & Safety
and Pay & Conditions.
|
|
Cleaning
Awareness
|
3 hours
|
All
cleaners: A short in house course to ensure staff are
familiar with the practical aspects of their work.
|
|
British
Institute of Cleaning Science 1
|
3 Days
|
Cleaning
Supervisors and cleaners seeking promotion: Provides
training in a number of basic areas of cleaning relevant to
participants’ need.
|
|
British
Institute of Cleaning Science 2
|
2.5 Days
|
Cleaning
Supervisors: Provides training in a number of areas relevant to
participants’ need.
|
|
Defensive
Mini Bus Driving
|
1 Day
|
Staff
required to drive Direct Services personnel: Enables mini
bus drivers to better identify areas of potential hazard and
thus reduce risk.
|
